Consumer Law
Legal advice and representation in the field of consumer law for both businesses and consumers, not only in disputes related to the purchase of goods and services.
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Are you a consumer facing issues such as complaints, withdrawal from contracts (including refunds), unrecognised discounts or misleading advertising?
Or are you a business selling goods or services that needs to ensure its consumer-related processes comply with applicable legal regulations?
I provide legal assistance to consumers to help them protect their rights, as well as to businesses to help them set up processes and documentation that comply with consumer protection laws and withstand scrutiny by supervisory authorities (in particular the Czech Trade Inspection Authority).
Services offered:
- Legal advice and representation of consumers in disputes with sellers and service providers
- Assistance with complaints, contract withdrawals, and the enforcement of consumer rights
- Review and drafting of contractual documentation for e-shops and brick-and-mortar stores (including compliance with statutory information obligation)
- Assessment of marketing and sales claims from a consumer protection perspective
- Legal support in handling complaints and communication with the Czech Trade Inspection Authority (submission of complaints on behalf of consumers and defense in administrative proceedings conducted with entrepreneurs)
Explore More Services
E-commerce
Comprehensive legal solution for your newly established or long-established e-shop
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Startups & New Entrepreneurs
Comprehensive legal support for starting and growing a business, from the initial idea through to its successful implementation.
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Real Estate
Draft, review, and negotiate real estate transfer, lease, and related agreements.
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Personal Data
Receive legal guidance on implementing GDPR-compliant data protection practices.
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Experiences that speak
for themselves
I had the opportunity to work with Klára Jakoubková in connection with the renovation of my family home. She prepared the contractual documentation with the construction company for me, doing so with a high degree of professionalism and precision, while also emphasising the protection of my rights and interests. Klára's work is characterised by her excellent knowledge of the law, her understanding of detailed legal issues and her ability to resolve disputes pragmatically and effectively. I also appreciate her ability to explain complex legal issues clearly and her highly professional approach.
I had the opportunity to work with Klára Jakoubková on legal matters relating to prices, discounts and marketing campaigns, particularly with regard to Czech and European consumer protection legislation. She repeatedly helped us to navigate complex legal requirements and set up communication of prices and discounts within campaigns correctly, ensuring full compliance with applicable regulations. I appreciate her high level of expertise and precision, as well as her ability to explain complex legal issues in a way that is easy to understand. I can recommend working with Klára with complete confidence.
Klára is a reliable, business-oriented legal advisor who truly understands the needs of growing companies. She combines strong legal expertise with a practical mindset, always focusing on solutions that support business growth rather than slow it down. She has a unique ability to translate complex legal matters into clear, actionable guidance that founders and business teams can confidently rely on. Her advice is not theoretical — it is pragmatic, structured, and tailored to the commercial reality of fast-moving businesses.
As an owners’ association, we engaged Ms. Jakoubková to assist us with amending the building owner’s declaration. It was a relatively demanding and, in our case, ambiguous process, which we brought to a successful conclusion with Ms. Jakoubková’s help. We can definitely recommend her services.
I truly appreciate the professionalism as well as the support that Ms. Jakoubková provided to me throughout my divorce proceedings. She guided me through this challenging period with calmness and confidence that everything was moving in the right direction. She listened carefully to my questions and concerns and responded to everything with patience. Although I still had to be involved in the agreement process to a certain extent, she took over direct communication with the other party, allowing me to handle everything solely with her, privately and without pressure or emotional strain.
I had the opportunity to collaborate with Mgr. Klára Jakoubková on the preparation and review of contracts with our IT suppliers. I greatly appreciate her ability to quickly understand the context and propose solutions that make sense not only from a legal perspective, but also from a business standpoint. Her comments are clear, practical, and help prevent issues that would otherwise only become apparent during operations. Working with Klára is efficient, straightforward, and at the same time very pleasant on a personal level. Based on my experience, I can confidently recommend her.
